Letter of Deadlock Before Complaint to Ombudsman

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This should be the name of the person who is making the complaint and who intends to refer the dispute to an ombudsman.



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Ref: ________


Dear Sir/Madam,

RE: LETTER OF DEADLOCK

I am writing with regards to the above complaint. You will be aware from your records that I first made my complaint to you on ________. For your ease of reference, my complaint is summarised as follows:

________

I have requested that you do the following in order to resolve the complaint:

________

However, you have suggested the following:

________

Unfortunately, your attempts to resolve my complaint have not been satisfactory and it appears there is nothing more that you will do to progress this matter. Consequently, it appears that we have reached deadlock. I have exhausted all options and now have no choice but to to refer this matter to the following ombudsman for consideration: ________.

I would be grateful if you could please confirm in writing that you are in agreement that we have reached a position of deadlock.

In the event that I do not receive a response from you within 14 calendar days of your receipt of this letter, 5 85588 2528522 2552 225 552 82 525222222 8825 252 22882822 22 52558282 525 85588 52225 252 252225 22 252 228558252.


Yours faithfully,

________

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________
________


________
________

________

Ref: ________


Dear Sir/Madam,

RE: LETTER OF DEADLOCK

I am writing with regards to the above complaint. You will be aware from your records that I first made my complaint to you on ________. For your ease of reference, my complaint is summarised as follows:

________

I have requested that you do the following in order to resolve the complaint:

________

However, you have suggested the following:

________

Unfortunately, your attempts to resolve my complaint have not been satisfactory and it appears there is nothing more that you will do to progress this matter. Consequently, it appears that we have reached deadlock. I have exhausted all options and now have no choice but to to refer this matter to the following ombudsman for consideration: ________.

I would be grateful if you could please confirm in writing that you are in agreement that we have reached a position of deadlock.

In the event that I do not receive a response from you within 14 calendar days of your receipt of this letter, 5 85588 2528522 2552 225 552 82 525222222 8825 252 22882822 22 52558282 525 85588 52225 252 252225 22 252 228558252.


Yours faithfully,

________