________
________
________
________
________
Dear Sir/Madam,
COMPLAINT ABOUT GOODS (THE CONSUMER RIGHTS ACT 2015)
I am contacting you to make a formal complaint about faulty goods which you have sold to me.
My Purchase
This complaint concerns the following goods which I purchased on your website on ________: ________.
My order reference number is: ________.
The goods were delivered on ________.
My Complaint
Unfortunately, I discovered a fault with the goods following my purchase. The goods were not of satisfactory quality within the meaning of the Consumer Rights Act 2015.
This is the case because:
________
Proof
Please find attached the following which demonstrates the problem:
________
Previous Attempts to Contact You
I have attempted to raise this issue with you previously on ________. The outcome of this was:
________
I am disappointed that I did not receive a satisfactory solution on this occasion.
Proposed Solution
I wish to exercise my short-term right to reject the goods in accordance with section 19 (3) (a) and section 20 of the Consumer Rights Act 2015 (the Act).
I have notified you of this within 30 calendar days of my purchase. I was therefore within time to exercise my short-term right to reject the goods (section 22 (3) of the Act). As I have already requested a solution under this section, I am still within the relevant time limit to exercise my short-term right to reject the goods (section 20 (5) of the Act).
I request a full refund for the goods for the amount of £________ (________).
Please let me know the arrangements for returning the goods to you. You are to bear any reasonable costs incurred by me in returning the goods (section 20 (8) of the Act).
5 82585 82 25522258 82 225 82585 282582 5282225 882582 22 5528 22 2255 5282822 22 2588 822225.
82558 882825282,
________
________
________
________
________
________
Dear Sir/Madam,
COMPLAINT ABOUT GOODS (THE CONSUMER RIGHTS ACT 2015)
I am contacting you to make a formal complaint about faulty goods which you have sold to me.
My Purchase
This complaint concerns the following goods which I purchased on your website on ________: ________.
My order reference number is: ________.
The goods were delivered on ________.
My Complaint
Unfortunately, I discovered a fault with the goods following my purchase. The goods were not of satisfactory quality within the meaning of the Consumer Rights Act 2015.
This is the case because:
________
Proof
Please find attached the following which demonstrates the problem:
________
Previous Attempts to Contact You
I have attempted to raise this issue with you previously on ________. The outcome of this was:
________
I am disappointed that I did not receive a satisfactory solution on this occasion.
Proposed Solution
I wish to exercise my short-term right to reject the goods in accordance with section 19 (3) (a) and section 20 of the Consumer Rights Act 2015 (the Act).
I have notified you of this within 30 calendar days of my purchase. I was therefore within time to exercise my short-term right to reject the goods (section 22 (3) of the Act). As I have already requested a solution under this section, I am still within the relevant time limit to exercise my short-term right to reject the goods (section 20 (5) of the Act).
I request a full refund for the goods for the amount of £________ (________).
Please let me know the arrangements for returning the goods to you. You are to bear any reasonable costs incurred by me in returning the goods (section 20 (8) of the Act).
5 82585 82 25522258 82 225 82585 282582 5282225 882582 22 5528 22 2255 5282822 22 2588 822225.
82558 882825282,
________
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