TERMS AND CONDITIONS OF SALE
YOUR KEY RIGHTS
You have certain rights as a consumer when you purchase services in this way. Here is a summary of your key rights which will apply to these terms and conditions.
Right to cancel - Goods
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
Your Consumer Rights - Goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, you're entitled to the following:
This information is intended as a summary of your key rights and should be read in conjunction with the particular terms and conditions set out below. You can find out more detailed information and advice about your Consumer Rights by contacting Citizens Advice.
TERMS AND CONDITIONS
1. About us
1.1. The Site
These terms and conditions ("the Terms") apply when you make a purchase from our website:
________
("the site")
1.2. The Website Operator
In these Terms "we", "our", and "us" will mean the website operator:
________ of:
________
1.3. Website Users
In the Terms, "you", "your", and "yours" will mean any person accessing or using the Site.
1.4. Contacting us
You are able to contact us with any questions or issues in respect of the Terms via email on: ________.
1.5. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us.
2. These Terms
2.1. These Terms apply to you if your purchase goods on our site. If you buy goods on our site as a consumer (i.e. you are not making the purchase as a business or as part of your trade/profession).
2.2. If you make a purchase as a consumer, you agree to be legally bound by these Terms.
2.3. There may be specific terms which will apply to the sale of particular goods on our site. If you buy goods on our site. Information about those terms will be provided to you prior to the checking out.
2.4. These Terms are only available in English.
3. Information we give you
3.1. Consumer laws stipulate that we must provide you with specific information before you enter into these Terms. We will usually provide that information to you on the product information page itself or via a hyperlink.
3.2. The key information we give you by law forms part of these Terms (as though it is set out in full here) and we can only make amendments to this with your specific agreement.
4. Ordering from us
4.1. This section explains how a legally binding contract between you and us is made.
4.2. You place an order on our site by following the relevant instructions on the product page.
4.3. You should always check your order carefully before you make it. If you believe you have made an error after your purchase you should contact us straight away.
4.4. We will acknowledge your order by Email (this is simply an acknowledgement and does not mean that your order has been accepted).
4.5. In some circumstances, we might tell you that we cannot accept your order. We will always inform you if this is the case.
4.6. We will only accept your order when we send you an Email to confirm this (Confirmation Email ) and at this point a legally binding contract between us will commence.
4.7. Once we have accepted your order, we will ensure that we deliver the goods on our site. If you buy goods.
5. Right to cancel
5.1. You have the right to cancel the contract created by these Terms within 14 days without giving any reason.
5.2. Your right to cancel may not apply to certain purchases (such as perishable, bespoke or personalised items). If this situation applies, we will always let you know about this before you make your purchase.
5.3. The cancellation period will expire after 14 days from the day:
5.3.a. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;
5.3.b. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;
5.3.c. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to the delivery of a good consisting of multiple lots or pieces;
5.3.d. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.
5.4. To exercise the right to cancel, you must inform us of your decision to cancel the contract created by these Terms by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form in the box below, but it is not obligatory.
|
Cancellation form To: ________ of: ________ I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *, Ordered on */received on *, Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date * Delete as appropriate |
5.5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6. Effects of cancellation
6.1. If you cancel the contract created under these Terms in accordance section 5 with we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3. We will make the reimbursement without undue delay, and not later than:
6.3.a. 14 days after the day we received back from you any goods supplied; or
6.3.b. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.c. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract created under these Terms.
6.4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5. If you have received the goods, you must ensure that these are returned to us in accordance with our returns policy (and in any event within 14 calendar days of you notifying us that you wish to exercise your cancellation right).
7. Delivery of goods
7.1. Information about our delivery services and charges can be found on our delivery page.
7.2. The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
7.3. If something happens which:
7.3.a. is outside of our control; and
7.3.b. affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
7.4. Delivery of the goods will take place when we deliver them to the address that you gave to us.
7.5. We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
7.6. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
7.6.a. let you know;
7.6.b. cancel your order; and
7.6.c. give you a refund.
7.7. If nobody is available to take delivery, please contact us using the contact details above.
7.8. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
7.9. Please check the available delivery locations in our delivery policy before making your order.
7.10. We may deliver your goods in instalments. To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.
8. Payment
8.1. We accept the following means of payment:
________
8.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for goods is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
8.3. Your credit card or debit card will only be charged when you confirm your order. All payments by credit card or debit card need to be authorised by the relevant card issuer.
8.4. If your payment is not received by us and you have already received any goods, you:
8.4.a. must pay for such goods within 30 days; or
8.4.b. must return them to us as soon as possible (in a returnable condition, as per the terms of our returns policy).
8.5. Nothing in this section affects your legal rights to cancel the contract during any applicable 'cooling off' period detailed under section 5 above.
8.6. Before you check out, we will always let you know about the price of the goods and all applicable taxes and additional costs, such as delivery and packaging costs.
8.7. From time to time, we may run reward and loyalty schemes. If you are doing so, you will need to confirm the relevant information when you check out.
9. Provision of goods
9.1. We must provide you with goods that comply with your legal rights and our contract with you. We have summarised your consumer rights at the start of these Terms.
9.2. The packaging of the goods may be different from that shown on our site.
9.3. The colours of goods shown on our site may vary, depending on your settings and the device that you are using.
9.4. While we try to make sure that all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in some case.
9.5. Any goods sold at a discounted price or as a lower quality than the original product will be marked as such.
10. Faulty goods
10.1. Please contact us using the contact details above, if you want:
10.1.a. us to repair the goods ;
10.1.b. us to replace the goods ;
10.1.c. a price reduction; or
10.1.d. to reject the goods and get a refund.
11. 525 22 252 82225582
52 252 82225582 2552 88 8525225 8228222 58 52525 25282 52528 88 22525 82 8888 222 522282 255 58252 22 5282882 522 22222 85885 225 282 22 58 52525 2588 52528.
12. 28282 22 255 52822288888822
12.1. 558222 225 522 82258 52822288888822 2552 82 852222 2588552 82 858 (8585 58 225 52525 25 22582258 822552), 82 552 222 8225882 52822288882 225:
12.1.a. 828828 2552:
(I). 8252 222 22528225882 22 225 525 58 8522 252 82225582 858 225225; 25
(II). 2552 8252 222 855825 82 522 852585 22 255 2552;
12.1.b. 85882288 828828; 525
12.1.c. 828828 22 222-822852258.
13. Indemnity
You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under these Terms.
14. Limitation of liability
14.1. Save in circumstances where losses cannot be excluded by law, we are not responsible for:
14.1.a. loss or damage that was not foreseeable to you or us at the outset of this Agreement;
14.1.b. loss or damage that was caused by a third party and which was not caused by any breach on our part; or
14.1.c. losses to non-consumers and any business losses.
14.2. Nothing in this section or the Agreement will limit or exclude our liability for any other loss which cannot be excluded or limited by law.
14.3. Nothing in this section or the Agreement will limit or exclude your Consumer Rights
15. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
16. Disputes
16.1. We will try to resolve any disputes or complaints you may have in an efficient manner. Please see our complaints handling policy for more information.
16.2. If you are unhappy with us please contact us as soon as possible.
16.3. If you and we cannot resolve a dispute using our complaint-handling procedure, we will let you know that we cannot settle the dispute with you. You can submit any unresolved dispute to
16.4. The laws of England and Wales will apply to these Terms. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
TERMS AND CONDITIONS OF SALE
YOUR KEY RIGHTS
You have certain rights as a consumer when you purchase services in this way. Here is a summary of your key rights which will apply to these terms and conditions.
Right to cancel - Goods
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
Your Consumer Rights - Goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, you're entitled to the following:
This information is intended as a summary of your key rights and should be read in conjunction with the particular terms and conditions set out below. You can find out more detailed information and advice about your Consumer Rights by contacting Citizens Advice.
TERMS AND CONDITIONS
1. About us
1.1. The Site
These terms and conditions ("the Terms") apply when you make a purchase from our website:
________
("the site")
1.2. The Website Operator
In these Terms "we", "our", and "us" will mean the website operator:
________ of:
________
1.3. Website Users
In the Terms, "you", "your", and "yours" will mean any person accessing or using the Site.
1.4. Contacting us
You are able to contact us with any questions or issues in respect of the Terms via email on: ________.
1.5. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us.
2. These Terms
2.1. These Terms apply to you if your purchase goods on our site. If you buy goods on our site as a consumer (i.e. you are not making the purchase as a business or as part of your trade/profession).
2.2. If you make a purchase as a consumer, you agree to be legally bound by these Terms.
2.3. There may be specific terms which will apply to the sale of particular goods on our site. If you buy goods on our site. Information about those terms will be provided to you prior to the checking out.
2.4. These Terms are only available in English.
3. Information we give you
3.1. Consumer laws stipulate that we must provide you with specific information before you enter into these Terms. We will usually provide that information to you on the product information page itself or via a hyperlink.
3.2. The key information we give you by law forms part of these Terms (as though it is set out in full here) and we can only make amendments to this with your specific agreement.
4. Ordering from us
4.1. This section explains how a legally binding contract between you and us is made.
4.2. You place an order on our site by following the relevant instructions on the product page.
4.3. You should always check your order carefully before you make it. If you believe you have made an error after your purchase you should contact us straight away.
4.4. We will acknowledge your order by Email (this is simply an acknowledgement and does not mean that your order has been accepted).
4.5. In some circumstances, we might tell you that we cannot accept your order. We will always inform you if this is the case.
4.6. We will only accept your order when we send you an Email to confirm this (Confirmation Email ) and at this point a legally binding contract between us will commence.
4.7. Once we have accepted your order, we will ensure that we deliver the goods on our site. If you buy goods.
5. Right to cancel
5.1. You have the right to cancel the contract created by these Terms within 14 days without giving any reason.
5.2. Your right to cancel may not apply to certain purchases (such as perishable, bespoke or personalised items). If this situation applies, we will always let you know about this before you make your purchase.
5.3. The cancellation period will expire after 14 days from the day:
5.3.a. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;
5.3.b. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;
5.3.c. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to the delivery of a good consisting of multiple lots or pieces;
5.3.d. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.
5.4. To exercise the right to cancel, you must inform us of your decision to cancel the contract created by these Terms by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form in the box below, but it is not obligatory.
|
Cancellation form To: ________ of: ________ I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *, Ordered on */received on *, Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date * Delete as appropriate |
5.5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6. Effects of cancellation
6.1. If you cancel the contract created under these Terms in accordance section 5 with we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3. We will make the reimbursement without undue delay, and not later than:
6.3.a. 14 days after the day we received back from you any goods supplied; or
6.3.b. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.c. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract created under these Terms.
6.4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5. If you have received the goods, you must ensure that these are returned to us in accordance with our returns policy (and in any event within 14 calendar days of you notifying us that you wish to exercise your cancellation right).
7. Delivery of goods
7.1. Information about our delivery services and charges can be found on our delivery page.
7.2. The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
7.3. If something happens which:
7.3.a. is outside of our control; and
7.3.b. affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
7.4. Delivery of the goods will take place when we deliver them to the address that you gave to us.
7.5. We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
7.6. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
7.6.a. let you know;
7.6.b. cancel your order; and
7.6.c. give you a refund.
7.7. If nobody is available to take delivery, please contact us using the contact details above.
7.8. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
7.9. Please check the available delivery locations in our delivery policy before making your order.
7.10. We may deliver your goods in instalments. To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.
8. Payment
8.1. We accept the following means of payment:
________
8.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for goods is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
8.3. Your credit card or debit card will only be charged when you confirm your order. All payments by credit card or debit card need to be authorised by the relevant card issuer.
8.4. If your payment is not received by us and you have already received any goods, you:
8.4.a. must pay for such goods within 30 days; or
8.4.b. must return them to us as soon as possible (in a returnable condition, as per the terms of our returns policy).
8.5. Nothing in this section affects your legal rights to cancel the contract during any applicable 'cooling off' period detailed under section 5 above.
8.6. Before you check out, we will always let you know about the price of the goods and all applicable taxes and additional costs, such as delivery and packaging costs.
8.7. From time to time, we may run reward and loyalty schemes. If you are doing so, you will need to confirm the relevant information when you check out.
9. Provision of goods
9.1. We must provide you with goods that comply with your legal rights and our contract with you. We have summarised your consumer rights at the start of these Terms.
9.2. The packaging of the goods may be different from that shown on our site.
9.3. The colours of goods shown on our site may vary, depending on your settings and the device that you are using.
9.4. While we try to make sure that all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in some case.
9.5. Any goods sold at a discounted price or as a lower quality than the original product will be marked as such.
10. Faulty goods
10.1. Please contact us using the contact details above, if you want:
10.1.a. us to repair the goods ;
10.1.b. us to replace the goods ;
10.1.c. a price reduction; or
10.1.d. to reject the goods and get a refund.
11. 525 22 252 82225582
52 252 82225582 2552 88 8525225 8228222 58 52525 25282 52528 88 22525 82 8888 222 522282 255 58252 22 5282882 522 22222 85885 225 282 22 58 52525 2588 52528.
12. 28282 22 255 52822288888822
12.1. 558222 225 522 82258 52822288888822 2552 82 852222 2588552 82 858 (8585 58 225 52525 25 22582258 822552), 82 552 222 8225882 52822288882 225:
12.1.a. 828828 2552:
(I). 8252 222 22528225882 22 225 525 58 8522 252 82225582 858 225225; 25
(II). 2552 8252 222 855825 82 522 852585 22 255 2552;
12.1.b. 85882288 828828; 525
12.1.c. 828828 22 222-822852258.
13. Indemnity
You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under these Terms.
14. Limitation of liability
14.1. Save in circumstances where losses cannot be excluded by law, we are not responsible for:
14.1.a. loss or damage that was not foreseeable to you or us at the outset of this Agreement;
14.1.b. loss or damage that was caused by a third party and which was not caused by any breach on our part; or
14.1.c. losses to non-consumers and any business losses.
14.2. Nothing in this section or the Agreement will limit or exclude our liability for any other loss which cannot be excluded or limited by law.
14.3. Nothing in this section or the Agreement will limit or exclude your Consumer Rights
15. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
16. Disputes
16.1. We will try to resolve any disputes or complaints you may have in an efficient manner. Please see our complaints handling policy for more information.
16.2. If you are unhappy with us please contact us as soon as possible.
16.3. If you and we cannot resolve a dispute using our complaint-handling procedure, we will let you know that we cannot settle the dispute with you. You can submit any unresolved dispute to
16.4. The laws of England and Wales will apply to these Terms. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
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