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This is a letter asking a company or organization to correct a billing error. The primary purpose of this letter is to give the company the information they need about how the billing error came to be so that they may correct it. Often, a company may not even know about small errors in consumer accounts and therefore, a formal letter is needed to bring it to their attention.
Sometimes, billing errors are first brought to a company through a telephone call. It is not a bad idea to make such a call, however, it is still very important to put a formal request for a billing error to be corrected in writing in order to keep everything documented and avoid disputes later on.
This letter can be used for any situation in which a billing error needs to be corrected. It doesn't matter whether the letter is being directed at a credit card company or another consumer company, such as a store or credit company associated with a store.
How to use this document
This letter memorializes a request to correct a billing error.
In this letter, the form filler will enter pertinent details about each of the parties. There is a space for the sender's name and address, as well as email (if desired) and phone number, so that the company may reach the sender easily. There is also a space for the contact information of the company, and optional spaces for a name and title of an individual person, if the sender knows of a specific person of whom to send the letter.
The most important portion of the letter covers information about the billing error, such as the amount, whether it was an improper credit or debit and how the sender first came to find out about the error.
Most billing error correction letters do not require any attached documentation, but if the sender would like, a statement or other documentation where the error was first noted can be included. The company may request additional information after the letter is received.
Correction of credit errors directed at credit companies are subject to provincial and territorial consumer protection statutes.
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