Last revision: 10/03/2023
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The Letter to Correct Billing Error is a letter sends to request the correction or rectification of a billing error. A billing error occurs when a party makes an unauthorized or unapproved deduction, charges for goods or services that was not requested or received, or when a bill is calculated wrongly.
Sometimes companies may be unaware of such charges, and in such cases, the customer should use this letter to notify them of such error. A billing error may be reported orally or writing. However, it is important to have it in writing for proper documentation.
Whenever any discrepancies is discovered in a bill, charge or account statement, this document should be sent to service providers, vendors, lenders, store owners or managers, to correct such the error and request an accurate statement of account.
How to use this document
When a party sender first discovers an unauthorized charge on their account, credit or debit card, bank statement, or other avenue, the first thing to do is to identify the organization that made the charge. After that, the party should respond quickly by using this document to outline the amount charged, nature of the charge, the date the charge was made, the reason why the charges are in error, and why the sender thinks the charge occurred in the first place.
After completing the document, the sender should sign the letter and deliver it to the recipient either by hand or email. Also, the sender should keep at least one signed copy for record purposes.
The sender should then wait for the recipient's response. The recipient may respond by confirming receipt of the request and removing the charges and sending an accurate statement of account to the sender.
Under the various Consumer Protection laws in Nigeria, customers are entitled to make complaints if a billing error was made on their account. The general rule of contract also apply to the document.
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Other names for the document: Billing Charge Correction Request, Charge Dispute Letter, Letter for Disputing a Charge, Letter to Dispute a Bill, Letter to Dispute a Charge