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The Letter of Complaint to Retail Business is a letter of complaint sent to complain about the bad quality of the product a party has received. By using this letter, a customer can express their dissatisfaction and distaste for the unsatisfactory product that was offered to them.
This letter can be used by a customer that wants to complain about fake, damaged, or substandard products. Overall, this letter will inform a vendor about the defective products sold to the customer, and to stimulate them to resolve the issue as soon as possible by offering refunds, apology, discounts as compensation for the inconvenience they caused.
How to use this document
This letter should be completed by entering the information about the sender and the recipient, a description of the product, the date the bad product was received, and make appropriate requests (such as apology, compensation or a refund for the bad product).
After completing this document, it should be printed and signed by the customer sending this letter. The sender should send the signed copy to the vendor. Alternatively, this document can be sent to a vendor via email, and the sender should also keep one copy for record purposes.
If the recipient fails to rectify the problem or does nothing about the complaint, the sender may file a complaint to the Federal Competition and Consumer Protection Commission (FCCPC). Consequently, the Consumer Protection Council (CPC), may direct the recipient to refund the sum that was paid for the bad service or product, replace the defective or substandard product, or to pay compensation.
No law outlines the content of a complaint letter as it is a rule of general practice that a letter of complaint should be sent in cases where customers are dissatisfied with the quality of service they receive. However, the Consumer Protection Council Act,1992 is the principal legislation that establishes the CPC, which is an agency that ensures the protection of consumers in Nigeria.
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