Last revision: 27/03/2023
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This letter can be used by a person who ordered goods to request their delivery or refund for the undelivered goods. When people order goods, the supplier or vendor is required to deliver the goods the purchaser bought. However, in some cases, the vendor may be unable to fulfill their contractual obligation, and so, they can not deliver the goods. In such cases, the vendor will be required to either deliver the undelivered goods or refund the purchaser.
The document outlines the information about the person who is making this claim, the scheduled date of delivery, the description of the goods purchased, the amount paid for the undelivered goods, etc.
How to use this document
This letter should be sent within a reasonable time after the sender has made the purchase, and the seller failed to deliver the goods.
This person preparing this document should be enter all the information required to complete the document. After completing this document, it should be printed, signed by the person sending the letter, and sent to the business or person who supplied the goods (the recipient). The person sending this letter should also keep a copy of this document for record purposes.
Thereafter, the recipient will respond by either delivering the goods or send a refund. The party making this claim can commence an action in court if he/she does not get a feedback from the recipient.
The Sale of Goods Act, 1893 is the applicable law. The Federal Competition and Consumer Protection Act, 2019 also outlines the various rights of consumers.
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Other names for the document: Letter to Claim Delivery or Refund of Undelivered Goods, Letter to Complain of Undelivered Goods, Refund Request for Undelivered Goods, Letter to Ask for Refund of Goods not Received, Letter of Complaint for Missed Delivery