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Letter of Deadlock Before Complaint to Ombudsman Fill out the template

Letter of Deadlock Before Complaint to Ombudsman

Last revision
Last revision 25/08/2017
Formats
Formats Word and PDF
Size
Size 1 page
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About the template

Last revision:25/08/2017

Size:1 page

Available formats:Word and PDF

Fill out the template

Letter of Deadlock Before Complaint to Ombudsman

This is a letter that can be used before referring a complaint or dispute to an ombudsman. In many cases this letter is required where evidence of deadlock is necessary before the dispute can be referred.

The document provides a simple template that enables a person to set out the key facts that are required to establish that the dispute is in deadlock and give the other party a final chance to resolve the dispute before it is referred to a relevant ombudsman.

 

How to use this document

Once you have completed this document simply post it to the other party, and wait for them to write to you. If you do not hear from them within 14 days you may wish to consider further action with the financial ombudsman.

The letter should be sent as soon as possible after the dispute has reached deadlock, and in any event before the dispute is referred.

In order to prove that the letter was sent, you may wish to send it by recorded delivery, or keep a receipt or other proof of posting.

 

Applicable Law

The principles applied depend upon the ombudsman that covers the dispute. You should check with the relevant ombudsman whether such a letter of deadlock is required.

 

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