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A service agreement is a formal agreement between a service provider and a client that articulates the terms and conditions of a particular service relationship.
A service agreement serves three primary functions:
Service agreements enhance governance, accountability, and service quality by clearly defining roles, responsibilities, processes, and performance expectations.
How to use this document
This document may be used by a service provider getting ready to enter into a new relationship with a client, or by a client preparing to a hire a new service provider. In this document, you'll be able to enter pertinent identifying details, such as whether the parties are individuals or businesses, and their respective addresses and contact information. You will also input the most important characteristics of the agreement between the parties, like duration for the work (if you would like it to continue indefinitely, until the service is complete or end at a date certain), fee information, and of course, what exactly the services being provided are.
You will also be able to choose several specifications for how you want the agreement to be formed, including things like limitation of liability. This Service Agreement will help you outline the expectations of both parties before the work actually begins.
In Canada, the majority of laws governing services agreements is derived from custom and judicial precedent (common law) rather than statutes.
How to modify the template
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