This is a letter that you can use to claim compensation and expenses for a delayed or cancelled flight from an airline. It can be used for a single claim or a family claim, or where a single person has been nominated to bring a claim on behalf of a group.
The document sets out all the information required to make a successful claim and calculates the correct level of compensation based on whether the relevant flight was cancelled or delayed, its distance, and the length of the delay caused. The document can also be used to claim any expenses incurred when waiting for the delayed or cancelled flight.
How to use this document
Once you have completed this document you should sign it and enclose the airline tickets, proof of purchase and receipts for any expenses you are claiming.
Then simply post it to the airline which provided the tickets for the cancelled or delayed flight, and wait for them to write to you to confirm your claim and next steps. If you do not hear from them within 14 days, or if they refuse your claim without good grounds, you may wish to contact the Civil Aviation Authority alternative dispute resolution service, or even take your claim to court.
The letter should be sent as soon as possible. However, it is likely that any claim for a delay or cancellation that occurred more than 6 years ago is likely to be refused because of the 6 year time limit imposed on court claims for contractual disputes.
EU Regulation 261/2004
Limitation Act 1980
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