Start by clicking on "Fill out the template"
Answer a few questions and your document is created automatically.
Your document is ready! You will receive it in Word and PDF formats. You will be able to modify it.
You can choose to get help from a lawyer after filling out the document.
This letter can be used by a consumer who is resident in the United Kingdom in order to dispute a subscription which has automatically renewed. The letter is designed for use where the subscription was purchased online and is for a value more than £42.
The automatic renewal of a subscription refers to the situation where the consumer's subscription automatically renews after a particular period of time (a term). This might also include the situation where a free trial is offered and the subscription then automatically converts into a paid subscription. A consumer may be able to successfully challenge the automatic renewal of a subscription where:
The letter will invite the trader to provide a refund and to cancel the subscription. If the trader does not agree to do this and the subscription was paid for on a credit card and was for more than £100 but not more than £30,000, it may then be possible to request a refund via the credit card company. If the purchase was on a debit card, it may be possible to request a chargeback via the relevant bank.
How to use this document
This document should be completed with the relevant information. It is possible to sign the letter and send it via post. It is also possible to send the letter electronically via email, which can help to ensure that the trader receives the letter as soon as possible.
The key provisions which are relevant to this letter are:
Guidance is also available from the Competition and Markets Authority.
Help from a lawyer
You can choose to consult a lawyer if you need help.
The lawyer can answer your questions or help you through the process. You will be offered this option when you complete the document.
How to modify the template
You fill out a form. The document is created before your eyes as you respond to the questions.
At the end, you receive it in Word and PDF formats. You can modify it and reuse it.