Letter to Request Delivery or Refund of Undelivered Goods

This is a letter that can be used to request delivery or refund of purchased goods which have never arrived. The document provides a simple template that enables a person to make their request in accordance with their legal rights.

How to use this document

Once this document has been completed simply post or email it to the business that should have supplied the goods, and wait for them to reply to confirm the next steps. Where there is no reply within a number of days, it may be prudent to consider taking further action in the small claims court.

The letter should be sent as soon as possible after the goods were purchased or received. However, there is no immediate time in which a request must be made.

Applicable Law

Consumer Right Act 2015

Help from a lawyer

You can choose to consult a lawyer if you need help.

The lawyer can answer your questions or help you through the process. You will be offered this option when you complete the document.

How to modify the template

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.