Letter to Request Delivery or Refund of Undelivered Goods

What is a letter to request delivery or refund of undelivered goods?

A letter to request delivery or refund of undelivered goods is a formal letter sent to a seller to either ask for the purchase price of the goods to be refunded to the buyer (i.e. the sender of this letter) or to ask that the goods be delivered as expected.

An example of such a situation is when a customer buys a dress from an online vendor and the goods' expected delivery date passes without the dress being delivered. The customer can use this letter to ask about the status of the dress and ask for its prompt delivery, Similarly, the customer can ask that the online vendor refund the money they paid for the dress as it is yet to be delivered.

Is it mandatory to have a letter to request a delivery or refund of undelivered goods?

No, it is not mandatory to have a letter to request a delivery or refund of undelivered goods. This is because, in practice, most businesses will have a complaint form that a buyer can use to make such a request. However, this letter can prove very useful where:

• The seller does not have such a complaint form which the buyer can use;
• Where the buyer has previously made such a request and the seller is yet to respond to it;
• Or where the buyer just wants an extra record of events for their benefit.

What are the prerequisites for a letter to request delivery or refund of undelivered goods?

Before this letter is used, the expected delivery date for the purchased goods should have passed. Similarly, any updated second delivery date stated by the seller should have also passed.

 

Who can use a letter to request delivery or refund of undelivered goods?

A letter to request delivery or refund of undelivered goods should be used by a private buyer. This will be the individual who purchased the goods in question.

What can be the duration of a letter to rquest delivery or refund of undelivered goods?

The letter should be sent according to either of the following timelines:

• If the buyer requests a refund, the letter should be sent within 30 days of the purchase of the goods, and the seller should process the refund within 14 days of the buyer's refund request.
• If the buyer requests for the goods to be delivered, the buyer can send the letter immediately after the expected delivery date has passed. However, it may be prudent to wait a few days to give a grace period in case the delivery is running late. This grace period is up to the buyer.

 

What has to be done once a letter to request delivery of undelivered goods is ready?

Once the letter is completed, it should signed by the buyer and then sent either by post or email to the seller the goods were purchased from. Where the seller does not respond within a reasonable period of time (e.g., within 14 days), the buyer may look to explore further legal action against the seller in a small claims court.

Which documents should be attached to a letter to request delivery of undelivered goods is ready?

The following documents can be attached to the letter:

• Proof of purchase (e.g. bank debit alert or screenshot);
• Order confirmation (if it was an online purchase); and
• Communication from the seller stating the expected delivery date.

What must letter to request delivery of undelivered goods contain?

A letter to request deliver of undelivered goods should contain:

• The date when the goods were purchased;
• The order reference number; and
• The specific request being made (either to refund or deliver the goods).

Which laws are applicable to a letter to request delivery of undelivered goods?

Consumer Right Act 2015

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