Letter to Claim a Refund, Replacement or Repair of Damaged Goods

What is a letter to claim a refund, replacement or repair of damaged goods?

A letter to claim refund, replacement or repair of damaged goods is a formal letter sent by a buyer to a seller to either:

• Ask for a refund of the purchase price of the goods;
• Ask for the purchased good to be replaced with a new product; or
• Ask for the purchased goods to be repaired.

Is it mandatory to have a letter to claim a refund, replacement or repair of damaged goods?

No, it is not mandatory to have a letter to claim a refund, replacement or repair of damaged goods. This is because it is common for sellers to have their own forms on their websites with which buyers can request refunds, replacementsor repairs of damaged goods. Nonetheless, it may prove useful to have a formal letter for record purposes or where the seller does not have their own form with which a buyer can make such a request.

Who can use a letter to claim a refund, replacement or repair of damaged goods?

A letter to claim a refund, replacement or repair of damaged goods should be used by private individuals who have purchased an item from a seller. It is not to be used for business transactions.

What can be the duration of a letter to claim a refund, replacement or repair of damaged goods?

The following time limits apply in relation to purchased goods:

• Where the buyer only wants a refund or replacement of the goods, they should make the request within 30 days of purchasing the goods or the delivery of the goods.
• Where the buyer wants the goods to be repaired, the buyer can make the request within 30 days and up to 6 months after purchase or delivery of the goods.

What has to be done once a letter to claim a refund, replacement or repair of damaged goods?

Once a letter to claim a refund, replacement or repair of damaged goods is complete, it should be signed by the buyer and sent to the seller. This can be done either by post or email. The buyer should keep a copy of the letter for their records. Where the seller doesn't respond within a reasonable timeframe (usually 2 weeks), the buyer can consider taking further legal action.

Is it necessary to have witnesses for a letter to claim a refund, replacement or repair of damaged goods?

No, it is not necessary to have witnesses for a letter to claim a refund, replacement or repair of damaged goods.

What must a letter to claim a refund, replacement or repair of damaged goods contain?

A letter to claim a refund, replacement or repair of damaged goods should contain:

• The name of the seller from whom the goods were purchased;
• Date when the goods were purchased;
• The goods the letter relates to; and
• The specific reason for the letter.

Which laws are applicable to letter to claim a refund, replacement or repair of damaged goods?

Consumer Right Act 2015

Help from a lawyer

You can choose to consult a lawyer if you need help.

The lawyer can answer your questions or help you through the process. You will be offered this option when you complete the document.

How to modify the template?

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.