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This is a letter that can be used to request a refund, repair or replacement of goods that are either damaged or do not meet the suppliers' description.
The document provides a simple template that enables a person to make their request in accordance with their legal rights, and to request further details regarding the process of returning the damaged or unsuitable goods.
How to use this document
Once you have completed this document simply post it to the business that supplied the goods, and wait for them to write to you to confirm next steps. If you do not hear from them within a number of days you may wish to take further action in the small claims court.
The letter should be sent as soon as possible after the goods were purchased or received. However, there is no immediate time in which a request must be made.
Consumer Right Act 2015
Help from a lawyer
You can choose to consult a lawyer if you need help.
The lawyer can answer your questions or help you through the process. You will be offered this option when you complete the document.
How to modify the template
You fill out a form. The document is created before your eyes as you respond to the questions.
At the end, you receive it in Word and PDF formats. You can modify it and reuse it.