This is a letter that can be used to request a refund, repair or replacement of goods that are either damaged or do not meet the suppliers' description.
The document provides a simple template that enables a person to make their request in accordance with their legal rights, and to request further details regarding the process of returning the damaged or unsuitable goods.
How to use this document
Once you have completed this document simply post it to the business that supplied the goods, and wait for them to write to you to confirm next steps. If you do not hear from them within a number of days you may wish to take further action in the small claims court.
The letter should be sent as soon as possible after the goods were purchased or received. However, there is no immediate time in which a request must be made.
Consumer Right Act 2015
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