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Service Provider Complaint Letter

Last revision Last revision 02/03/2024
Formats FormatsWord and PDF
Size Size1 page
Fill out the template

Last revisionLast revision: 02/03/2024

FormatsAvailable formats: Word and PDF

SizeSize: 1 page

Fill out the template

A Service Provider Complaint Letter is for situations in which someone that hired a service provider had a bad experience and would like to request a refund or other resolution. A service provider is anyone that is contracted to provide a service, and service providers can be in a variety of industries. For example, web developers, consultants, accountants, financial planners, plumbers, gardeners, personal trainers, car mechanics, dog-walkers and babysitters can all be hired as service providers.

This is not the case if you run a business and hire people as employees to perform services for you. In that case the workers are likely to be employees rather than service providers. For further information, see our guide What's the Difference Between an Employee and an Independent Contractor?

Usually, a service provider will be hired through a Service Agreement. Often, people find that the service provider they hired completed the work badly, or not at all. Many times, it's most effective to send a written letter to the service provider after such an experience, rather than trying to work it out over the phone. A written letter also adds evidence in case the parties have to take the issue to court.

In a Complaint Letter To A Service Provider, the customer will normally enter in information about their particular experience, including what their primary issue is with the service provider and how they would like it to be rectified.

How to use this document

Enter a clear description of what the sender wants the service provider to do about the situation - so that it is easy for the service provider to understand and comply with the request. It is also helpful if the sender sets a deadline (making sure it is a reasonable deadline), to ensure that the service provider actually deals with the matter promptly.

Once the letter has been completed, it can be sent to the service provider. The sender may keep a copy of the letter for their own reference.

Applicable law

There are no laws outlining what must be put into a Complaint Letter To A Service Provider, but a best practice is to give the provider as much information as possible to try to get them to help.

In many cases, the Australian Consumer Law which is set out in the Competition and Consumer Act 2010 (Commonwealth), may also be relevant. Under the Australian Consumer Law, consumers have a number of guaranteed rights if they have paid for services which are not up to standard. Further information is available from the Australian Competition and Consumer Commission.

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