Last revision: 22/03/2023
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This document is a model of a letter that can be used to cancel a subscription (such as a magazine or insurance policy) or membership (such as to a gym or club). By sending a letter, misunderstandings can be avoided, and the Sender will have written evidence of the request, which may be useful if there is a subsequent dispute.
How to use this document?
Before starting the letter, carefully read the subscription or membership contract that is being cancelled. There may be provisions about cancelling, including a specific time period or condition.
The letter may be addressed to the organisation with which the subscription or membership is held. Many Senders go so far as to locate the specific department that handles cancellations, and to note this when addressing the letter.
The letter can include details of the specific membership or subscription which is being cancelled, as well as whether the cancellation is to occur immediately or on some future date. The Sender also has the option to explain the reasons why the membership or subscription is being cancelled.
For some subscriptions or memberships, there may be penalties for early termination. If so, this debt may be settled by enclosing payment along with the letter.
If the Sender is owed a refund for prepayment or a remaining balance on the account, a refund may be requested and payment instructions may be included.
Once the document has been completed, if the Sender wants to retain proof that the letter has been received by the Recipient, it may be sent by registered post.
The Sender may then keep a copy of the letter for their own reference.
The Competition and Consumer Act 2010 (Commonwealth) deals with general consumer matters in Australia.
In addition, general principles of contract law, as provided by the common law, may also be relevant.
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Other names for the document: Cancellation Letter, Letter of Cancellation, Termination Letter, Letter of Termination, Letter of Cancellation for Subscription or Membership