Last revision: 21/03/2023
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This letter can be used to submit further evidence to an insurer in the event that the insurer rejects an insurance claim.
The document provides a simple template that enables a person to set out the key facts in relation to the matter. The document is designed to have further evidence sent with it as an attachment. The document draws the insurer's attention to that further evidence and requests that the insurer takes the further evidence into account.
For other insurance matters, we also have a number of letters available, including:
How to use this document
Once the document has been completed, simply post it to the insurers, and wait for them to respond. If the insurers do not respond within 14 days it may be necessary to consider further action with the financial ombudsman service, or legal action (such as in the small claims court).
The letter should be sent as soon as possible after the offer to be rejected was made but in any event, before commencing any action in court.
In order to prove that the letter was sent, the sender may wish to send it by registered post, or keep a receipt or other proof of posting.
Moreover, the sender may wish to obtain and enclose an independent valuation to support the claim for a higher valuation.
The insurance relationship is subject to the principles of contract law and insurance law.
In Australia, general insurance law is affected by the Insurance Act 1973 (Commonwealth), the Insurance Contracts Act 1984 (Commonwealth) and the Corporations Act 2001 (Commonwealth).
The Australian Consumer Law which is contained in Schedule 2 of the Competition and Consumer Act 2010 (Commonwealth) may also apply in some circumstances.
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Other names for the document: Letter of Further Evidence Following Insurer's Rejection of Claim, Further Submissions for Insurance Claim, Submission of Further Evidence on Insurance Claim, Submission of Additional Evidence on Insurance Claim, Response to Insurer Request for Further Information