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A Refund Policy is a document which sets out how a vendor of goods or services deals with purchasers' requests for refunds (or repairs or replacements).
In a Refund Policy, the vendor explains when purchasers may be entitled to a refund, repair or replacement, when they may not, and what they can do to request one.
How to use this document
This document can be used for any individual or business that currently sells products or services and needs a well-written Refund Policy covering all of the conditions applicable to their business model.
The purchaser is not required to sign this document. Instead, it is provided to the purchaser at the point of purchase, so that the purchaser can be aware of the policy prior to buying anything from the vendor.
Once prepared, the document can be made available to purchasers, for example, by having it available at a point of sale, and/or posting a copy in a prominent place on the vendor's website (if the vendor is selling online).
For purchases that have been made after 1 January 2011, the Australian Consumer Law may apply, and may impose a set of minimum Consumer Guarantees.
For purchases prior to that date, the Trade Practices Act 1974 (Commonwealth) may apply, as well as state and territory fair trading laws.
In addition, any contracts for the sale and purchase of goods or services may be affected by general principles of contract law, as provided by the common law.
The Consumer Guarantees under the Australian Consumer Law require that:
Products must be of acceptable quality, that is:-
Acceptable quality takes into account what would normally be expected for the type of product and cost.
Products must also:-
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