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Refund Policy

Last revision Last revision 30/03/2024
Formats FormatsWord and PDF
Size Size2 to 3 pages
Fill out the template

Last revisionLast revision: 30/03/2024

FormatsAvailable formats: Word and PDF

SizeSize: 2 to 3 pages

Fill out the template

The Refund Policy is an agreement e-commerce businesses use to inform users on return and refund policy. This document should be used by a online retail business or an e-commerce website that sells or offers goods and services directly to consumers.

There are many reasons a customer may be entitled to a refund or exchange because after purchasing a product or service online, some customers may be dissatisfied with the products or services they purchased. For example, if the goods were broken or damaged during delivery, the product does not function properly, or the product delivered is different from the one the customer ordered, the customer has the right to receive a refund, repair, or replacement. Consequently, this document is important to notify the customers about how they can return unwanted or damaged goods and claim a refund or replacement for the goods or services they purchased.

The policy simply outlines the type of refund the website offers, conditions for the refund, how goods may be returned, the number of days a customer can notify the owner if they want to return a product, and who pays the shipping cost if the goods will be returned.

How to use this document

This document should be completed by entering the information required in the document. After completing the document, it should be posted on the e-commerce website or application for which the document was intended.

Other documents that are required for e-commerce websites and online businesses are the Privacy Policy and Terms and Conditions for Website or Application.

Applicable law

The Sales of Goods Act and the Sales of Goods Laws of various states in Nigeria apply to this document.


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