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Service Agreement

Last revision Last revision 29/03/2024
Formats FormatsWord and PDF
Size Size15 to 22 pages
4.7 - 67 votes
Fill out the template

Last revisionLast revision: 29/03/2024

FormatsAvailable formats: Word and PDF

SizeSize: 15 to 22 pages

Rating: 4.7 - 67 votes

Fill out the template

A Service Agreement is a contract which governs the sale of services. It can be used by any person or organisation which sells services. Some common examples include people or organisations involved in trades such as building, plumbing, painting and electrical work as well as cleaning services, gardening, coaching, personal training, consulting and professional services.

The Service Agreement will set out the exact scope of work, as well as timeframes for completion of work, payment terms and dispute resolution mechanisms.

Contractor v Employee

People or businesses using this document may need to consider the difference between a contractor and an employee. This Service Agreement enables a service provider to be hired as a contractor. This is different from an employment contract, which would enable the service provider to be hired as an employee.

The difference between an employee and a contractor is based on many factors, and no single factor is determinative. Simply using this Service Agreement is not enough to convert an employee into a contractor. Instead, the courts will look at the entire arrangement, and decide whether the service provider is working within the business, as part of the business (like an employee) or whether the contractor is running their own business (like a contractor). Some common considerations include:

  • whether the worker can subcontract/delegate the work
  • whether the worker provides their own tools and equipment
  • whether the worker is paid for the time worked, or based on a quote for the result achieved (eg a quote for the painting of a room)
  • the amount of control that the worker has - whether the worker can choose their own hours or location of work, and what sort of control the business has over how the work is performed
  • who is responsible for mistakes in the work - whether the worker has to rectify mistakes at the worker's own cost, or whether the business is responsible for any mistakes in the work

It is against the law for a business to incorrectly treat a worker as a contractor when they should be treated as an employee. In doing this, the business will be neglecting its various obligations such as payment of superannuation and employee entitlements. There can be significant penalties associated with this.

Further information is available through the Australian Taxation Office, the Fair Work Ombudsman or We also have a legal guide called What's the Difference Between an Employee and an Independent Contractor? which also addressed this matter in more detail. Please also see the "Applicable Law" section below, and consider getting legal advice if further information is required.

Amendments to the Competition and Consumer Act 2010 (Cth) - 13 September 2019

Starting on 13 September 2019, some amendments to the Competition and Consumer Act 2010 (Cth) ("CCA") may impact many intellectual property arrangements in Australia. In particular, the CCA prohibits some conduct which is considered "anti competitive" or "cartel conduct". This could impact the parties if they are dealing with intellectual property under this Service Agreement - for example, if the service provider is being hired to design a logo or develop some software.

By way of general explanation, prior to 13 September 2019, the CCA provided an exemption for some matters involving licensing or assignment of intellectual property. This meant, for example, that conduct involving licensing or assignment of intellectual property, which might otherwise be considered "anti competitive", might have been permitted.

However, starting on 13 September 2019, the legislation was amended, with the effect that those matters involving licensing or assignment of intellectual property may no longer be permitted.

The legislation places significant obligations on the parties, and its implications may be quite broad. There is also potential for this legislation to affect some conditions which may be common in many traditional intellectual property arrangements.

The penalties for breach of these laws are also very high.

Therefore, if the parties have any concerns at all about whether or not they are going to be affected by these laws, they should strongly consider obtaining legal advice.

Further information about the changes is available on the website of the Australian Competition and Consumer Commission.

Service Agreement v Freelance Agreement

Aside from this Service Agreement, we also have a Freelance Agreement available on our website.

These two documents are quite similar, although they are each suited to slightly different situations. A Service Agreement is a broad contract used between a client and a service provider, detailing the services to be provided, terms of service, payment details, and other conditions related to the delivery of services. It's commonly used in various industries and can involve both ongoing and one-time services.

On the other hand, a Freelance Agreement is more specific, typically used for individual professionals (such as freelance writers, computer programmers, graphic designers or consultants) who offer their skills on a project basis. This type of contract outlines the scope of a single project or series of projects, delivery deadlines, payment for work completed, and the independent status of the freelancer, emphasising the temporary or project-based nature of the relationship without implying employment.

How to Use This Document

This Service Agreement can be set up to deal with either an ongoing arrangement for provision of services, or a one off project.

In either case, the more details that can be provided regarding the various details of the arrangement, the more likely it is that disputes will be prevented. Some important details to be considered include:

- description of the work to be performed
- how it will be determined that the work is complete
- when payment will be released
- how the agreement may be terminated
- what parties should do in the case of disagreement

Service providers should provide a new Service Agreement every time they undertake a new project, although a "project" may be ongoing indefinitely, (eg on call maintenance work). A separate Service Agreement will also need to be provided to every different client.

The Service Agreement will be legally binding when it has been signed by both the service provider and the client, and has been dated. Both the service provider and the client should keep a signed copy of the Service Agreement. In order to do this, two different copies can be signed, or one copy can be photocopied and then distributed between the parties.

Applicable Law

The Fair Work Act 2009 deals with the question of whether a worker is a contractor or an employee. Further information is also available via the website of the Fair Work Ombudsman.

The Independent Contractors Act 2006 deals with independent contractors. It deals with issues such as unfair contract terms.

If service providers are providing services directly to the public, then the Australian Consumer Law may also be relevant.

In some industries, additional legislation may apply. For example, contractors who work in the building industry may need to consider industry specific legislation that addresses such issues as licensing and staging payments. Likewise, contractors who work for a franchise may need to consider specific franchising legislation.

In addition, general principles of contract law, as provided by the common law, will also apply.

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